How to update your prepaid electricity meter before 24 November 2024

Time is running out for South Africans to update their prepaid electricity meters, with the looming deadline of 24 November 2024.

Meters not recoded from KRN 1 to KRN 2 will stop working, leaving residents unable to load electricity tokens.

How to Check Your Meter’s Status

1. Enter code 1844 6744 0738 4377 2416 on your prepaid meter.
2. If the display shows 1, your meter needs an update. If it shows 2, your meter is already updated.

Steps to Update Your Meter

1. Obtain two key change tokens from your local or online vendor once prompted.
2. Enter the first 20-digit token and wait for acceptance.
3. Enter the second 20-digit token and wait for acceptance.
4. Enter the 20-digit token of your electricity voucher to recharge on KRN 2.

Important Notes

• Tokens purchased before the update won’t work after your meter is recoded.
• Both Eskom and municipal customers must update their meters.

Support Contacts by Province

If you encounter issues, contact the designated person in your province. Here are a few examples:

• Gauteng: Solly Matebula – 082 579 4334
• KwaZulu-Natal: Helmut Oellermann – 082 572 7931
• Western Cape: David Ockhuis – 083 326 1887

Why the Update Matters

The KRN 2 update resets the meter’s security system, extending its functionality until 2045.

Failure to update will result in non-operational meters after the deadline.

Current Update Progress

As of late October 2024, millions of Eskom and municipal customers still need to update their meters.

Eskom has expressed concerns over slow progress, warning that many may face disconnection due to non-compliance.

Avoid disruptions—update your prepaid meter today!