NCC Launches Investigation into FlySafair Overbooking Practices

The National Consumer Commission (NCC) has launched an investigation into FlySafair’s practice of overbooking flights, following a complaint from a passenger who was denied boarding despite having a confirmed booking.

FlySafair admitted to overbooking as a strategy to keep ticket prices affordable and offers compensation to affected passengers.

While the airline claims it adheres to the Consumer Protection Act, questions remain about the adequacy of their compensation and its impact on passengers.

…we do overbook flight to ensure we keep our tickets as affordable as possible for our passengers. We do see how inconvenient this can be and therefore offer compensation for passengers that were not able to take the flight they’ve booked. -BC

— FlySafair (@FlySafair) January 5, 2025

The NCC is assessing whether FlySafair’s practices comply with consumer protection laws.